FAQs

1. General Information

What is included in the crochet kit?

Do you offer kits for beginners?

Can I purchase additional materials separately?

Are your crochet kits suitable for kids?

Do you offer seasonal or holiday-themed kits?

Can I choose the type of crochet hook included in the kit?

Are the materials in the kit eco-friendly?

2. Shipping & Delivery

Do you offer international shipping?

How long does shipping take?

Can I track my order?

What should I do if my package is delayed or lost?

Do you offer free shipping?

3. Returns & Exchanges

What is your return policy?

Can I exchange a kit if I receive the wrong one?

Do you offer refunds?

What if I’ve already opened the kit but want to return it?

How do I start the return process?

Are sale items eligible for returns or exchanges?

Who pays for return shipping?

4. Crochet Kit Instructions

Are the instructions included in the kit easy to follow?

Can I get support if I’m stuck on a project?

What if I lose the pattern?

Do you offer patterns for left-handed crocheters?

What if I make a mistake while crocheting?

Are video tutorials available for all kits?

5. Customization & Special Requests

Can I request a custom color for my kit?

Can I add a personalized message to a gift kit?

Can I order in bulk for events or workshops?

6. Account & Payment Information

Do I need an account to place an order?

What payment methods do you accept?

Is my payment information secure?

Still Have Questions?

If you didn’t find the answer you were looking for, feel free to reach out to our support team. We’re happy to assist!