FAQs
1. General Information
What is included in the crochet kit?
Each kit contains everything you need to complete the project, including yarn, crochet hooks, safety eyes (if possible), patterns, stuffing, and detailed instructions.
Do you offer kits for beginners?
Yes! We have a selection of crochet kits designed specifically for beginners, with easy-to-follow instructions and simple projects.
Can I purchase additional materials separately?
Yes, you can purchase extra materials such as yarn, safety eyes, and crochet hooks from our store individually.
Are your crochet kits suitable for kids?
Yes, we offer beginner-friendly crochet kits suitable for kids ages 8 and up, with adult supervision recommended for younger children.
Do you offer seasonal or holiday-themed kits?
Yes, we frequently release special kits for holidays and seasons, such as Christmas, Halloween, and Easter. Be sure to check back for limited-time offers!
Can I choose the type of crochet hook included in the kit?
Most of our kits come with standard crochet hooks, but for some kits, you can choose between different hook materials (e.g., bamboo or metal).
Are the materials in the kit eco-friendly?
We strive to include eco-friendly and sustainably sourced materials in our kits whenever possible. Look for our “Eco-Friendly” label on specific kits.
2. Shipping & Delivery
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location.
How long does shipping take?
Shipping times depend on your location. Domestic orders typically arrive within 5–7 business days, while international orders may take up to 2–4 weeks.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email.
What should I do if my package is delayed or lost?
If your package is delayed, please check the tracking information provided. If it seems lost, contact our customer service team for assistance, and we will help resolve the issue.
Do you offer free shipping?
We offer free standard shipping on orders over a certain amount, depending on your location. Please check our shipping policy page for details.
3. Returns & Exchanges
What is your return policy?
We accept returns within 14 days of purchase, provided the crochet kit is unopened and in its original packaging. Please contact us for return instructions.
Can I exchange a kit if I receive the wrong one?
Absolutely! If there was an error with your order, please contact us immediately, and we will arrange for an exchange.
Do you offer refunds?
Refunds are offered for returned items that meet our return policy requirements. Refunds will be processed within 5–7 business days of receiving the returned item.
What if I’ve already opened the kit but want to return it?
If the kit has been opened but is unused, you can still return it within 14 days of purchase. Please note that a restocking fee may apply.
How do I start the return process?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with the necessary steps and return address.
Are sale items eligible for returns or exchanges?
Sale items are typically final sale and not eligible for returns or exchanges, unless there was an issue with the product.
Who pays for return shipping?
If the return is due to an error on our part (wrong item shipped, defective kit), we will cover the return shipping. Otherwise, the customer is responsible for return shipping costs.
4. Crochet Kit Instructions
Are the instructions included in the kit easy to follow?
Yes, all our kits come with detailed, step-by-step instructions suitable for all skill levels. We also provide video tutorials for additional help.
Can I get support if I’m stuck on a project?
Absolutely! You can reach out to our support team or check out our instructional videos on our website for assistance.
What if I lose the pattern?
No worries! You can download a digital copy of the pattern from your account or contact us for assistance.
Do you offer patterns for left-handed crocheters?
Yes, many of our patterns include instructions and video tutorials tailored for both right- and left-handed crocheters.
What if I make a mistake while crocheting?
Mistakes happen! You can either undo your stitches and start again or reach out to our support team for tips on how to fix common crochet errors.
Are video tutorials available for all kits?
Most of our kits come with accompanying video tutorials, accessible via the QR code included in your kit or directly on our website.
5. Customization & Special Requests
Can I request a custom color for my kit?
Yes, we offer some customization options depending on the kit. Please contact us to discuss your preferences.
Can I add a personalized message to a gift kit?
Yes, when ordering as a gift, you can include a personalized message during checkout, and we’ll add a note card to the package.
Can I order in bulk for events or workshops?
Absolutely! We offer bulk ordering options for events, workshops, and businesses. Please contact us for more details and pricing.
6. Account & Payment Information
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your favorite kits, and receive special offers.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, our website uses SSL encryption to ensure your payment information is secure.